WINDOW WARRANTY INFORMATION
Global Care Limited LIFETIME WARRANTY - Effective January 2012


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Window Warranty Info

Vinyl

The vinyl is guaranteed for lifetime against defects in the material and workmanship that may result in flaking, blistering, peeling, or corrosion.

Insulating Glass
The insulating glass will be free from material obstruction of vision as the result of condensation or film formation on the interior of the glass surface caused by the failure of the hermetic seal due to faulty manufacture for lifetime (30 Years for Energy Plus Series). Global Windows and Doors will warrant against stress cracks in the insulating glass for a period of 1 year.

Hardware and Components
All hardware will remain operational for as long as you own your home (30 Years for Energy Plus Series).

Factory Applied Paint
Factory applied paint is warranted for 10 years against blistering, peeling and flaking.

Labour
Required warranty service will be completed by an authorized warranty service technician at no cost to the home owner for lifetime (5 years for Energy Plus Series).

Transferability
In the event that you sell your house or it becomes occupied by someone other than the original owner, the warranty is transferable. The warranty will be 10 years from the original purchase date.

General Restrictions and Exclusions
Global Windows and Doors liability shall in no case exceed the original value of the product that is considered defective by a representative of Global Windows and Doors. Under no circumstances shall Global Windows and Doors be held responsible or liable for any direct or indirect damages, including, but not limited to, loss of profit or income due to any defects in products covered by this warranty, the use of such product by the owner or any other party, or to delay in warranty fulfillment due to circumstances beyond the control of Global Windows and Doors. Global Windows and Doors reserves the right to discontinue or change any of its products currently being manufactured and, where applicable, to substitute a part or parts of equal quality as its sole option.

The following is not covered under this warranty:

  • Glass breakage or failure due to misuse or abuse, damage caused by failure to provide regular maintenance, by altering and modifying the window by installing alarms, customer applied tints or paint finishes.
  • Any damage caused by ‘acts of God’ such as but not limited to, storms, fire, wind, lightning, earthquake or flood.
  • Improper installation not in conformance with the Global Windows and Doors installation instructions.
  • Air and water leakage due to improper building design.

Window Maintenance
Global windows are built with advanced and durable components that will provide homeowners with years of carefree operation. However, windows must be maintained properly to ensure trouble free use. All moving components should be lubricated with a silicone based lubricant at least once per year, and dirt and dust should be removed with a clean cloth. Screens should be washed with a mild detergent and rinsed with a garden hose.

Condensation
Condensation, mold, or mildew may occur on windows as the natural result of excess humidity within the house or building area, and changes in the inside/outside temperature, and does not indicate manufacturing defects and would not be included in this warranty.

Exterior condensation on a window is a common occurrence when high performance glass is used. It is the result of a natural phenomenon and not a result of a manufacturing defect.


Contractor Purchased
For product purchased by a contractor for use in a home intended for sale after construction, the Lifetime Warranty will be honoured provided that the home is sold within two years of the purchase date of the windows.

COMMERCIAL LIMITED WARRANTY
The Commercial Warranty applies to the product installed other than an owner-occupied single family residence (For example, multiple unit residence, commercial or light commercial), Global Windows and Doors warrants that window products will be free from defects in materials and workmanship for a period of 10 years from the date on initial installation. The warranty includes free replacements parts and the labour of a factory authorized representative necessary to replace the parts or make any adjustments for 10 years (5 Years Labour for Energy Plus Series).


Requesting Warranty Service
All service requests should be made to the Global Windows and Door Dealer where the product was purchased. In most cases a representative from the dealer will visit your home to confirm the warranty issue and submit the service request to our service department. Upon receipt of the service request Global will assign the service call to a technician to perform the work required. Our aim is to complete all service requests within three weeks from time of receipt.

Questions?
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 506-523-4900 Ext 115

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