FAQ

 What do I need to do at my home before installers arrive?

To streamline the installation process and safeguard your belongings, there are a few steps you can take beforehand:

  • Remove window coverings such as blinds and curtains to grant easy access to your windows.
  • Clear window sills and glass of plants and decorations.
  • Rearrange furniture positioned beneath windows or any fragile items nearby, ensuring there's at least a three-foot distance. Our installers are available to assist with moving heavier items if needed.
  • Safely secure your pet(s) in another area of the house, as installers may need to keep doors open during the installation process.
  • Ensure clear pathways by removing any debris, pet waste, or obstacles.
  • If applicable, relocate deck furniture as necessary.
  • Please note that dismantling and reinstallation of alarm systems are the homeowner's responsibility.
What products and services do you offer?

We specialize in a wide range of high-quality window and door products from our partners, “Global Windows and Doors”, and “Kohltech Windows and Entrance Systems”. Each offers various styles and materials. We also offer siding products to enhance your home's exterior. Our services include professional installation for all our products, ensuring a perfect fit and optimal performance.

How can new windows and doors improve my home's energy efficiency?

Our windows and doors are designed with energy efficiency in mind. Upgrading to our products can significantly reduce heat loss during the winter and heat gain during the summer, thanks to improved insulation and sealing technologies. Many customers notice a considerable difference in their power bills after upgrading, as our products help to maintain a consistent indoor temperature, reducing the workload on heating and cooling systems.

What is the warranty on your windows, doors, and siding products?

We offer comprehensive warranties that cover defects in materials and workmanship. The specific terms vary by product, but we stand behind the quality of our products and installation services. Our “In-house” Window World Workmanship Warranty covers anything within the rough opening for 2 years. Our window and door manufacturing partners offer both a 30-year and a lifetime warranty on their products, depending on the series of products. All warranties ensure peace of mind and protection for your investment. Please contact us for detailed information about warranty coverage for specific products.

How do you handle potential rot or damage found during installation?

If we encounter minor rot or damage in the rough openings during installation, our team is equipped to repair these issues to ensure a solid, durable installation. For more extensive rot or structural damage, we will assess the situation and provide a detailed explanation of the necessary repairs, along with an estimate for the additional work required. The scope and cost will vary depending on the extent of the damage, but we are committed to providing transparent, fair pricing and high-quality repairs.

How long does installation typically take?

The duration of the installation process varies based on the number and type of products being installed. However, most window and door installations are completed within one to two days, minimizing disruption to your daily routine. Larger projects or those requiring additional repairs may take longer, and we will provide an estimated timeline before starting any work.

Can the new siding improve my home's insulation?

Yes, upgrading your home's siding can improve insulation, contributing to better energy efficiency. Our siding products are designed not only to enhance your home's appearance but also to improve its thermal performance, potentially leading to savings on your energy bills.

What financing options are available?

We understand that upgrading your home's windows, doors, and siding is a significant investment. We offer financing options through our partners at Financeit to help make your home improvement project more affordable. Contact us to discuss our flexible, no penalty, payment plans, and find a solution that works for your budget.

How do I choose the right products for my home?

Our experienced and trustworthy team is here to help you select the perfect products based on your needs, preferences, and budget. We'll consider factors like your home's architectural style, energy efficiency goals, and the functionality you need to recommend the best options. Schedule a consultation with us to get personalized advice, guidance, and answers to all your questions.

Get in touch

Have questions about your order, or a general enquiry?